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The question below was shared by a student who took the IELTS test in Saudi Arabia. Here is a model answer, to show you how you might respond to this question: Speaking Part 2 (Cue Card) Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction. You should say – what product/service you complained about – what the issue was – what response you received – and explain how you felt about the outcome of your complaint. Answer I recently purchased a high-end smartphone from a renowned brand. As someone who relies heavily on mobile devices for work and communication, I expected the device to live up to its promising features and reputation. However, after merely a few weeks of usage, I discovered a significant issue: the phone would abruptly… Read More »IELTS Speaking Test in Saudi Arabia (Part 2, Describe a time when you complained about a product or service)