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The questions below were shared by a student who took the IELTS test in Saudi Arabia. Here are some model answers, to show you how you might respond to those questions: Speaking Part 3 (Discussion) 1. How can companies or organisations respond to complaints effectively? What I think companies or organizations should do is start by actively listening and acknowledging the concerns raised by the people. This kind of empathy will help them understand the root cause of someone’s dissatisfaction quickly, compared to just reading from a fixed script. I usually get very frustrated when I call to make a complaint and the person on the other end just reads off a script without actually listening to me. 2. Are some people more likely to complain than others? Why or why not? Well, I believe our personality traits and life… Read More »IELTS Speaking Test in Saudi Arabia (Part 3, Complaints)