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The topic of this letter appeared in a recent IELTS exam in Australia. Below is a sample response that is likely to score Band 8 or above in IELTS. You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter – Provide the details of your shipment – Describe the damage – Say what action you want the company to take. Answer Dear Sir/Madam, I am writing in regard to an overseas shipment that your company handled on my behalf. I have booked a collection of paintings of significant value from a business associate in Italy, to be shipped to my residence in Canada. The paintings left Milano on the 15 of November and arrived… Read More »IELTS Letter, topic: Writing to complain about a damaged shipment