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The topic of this letter appeared in a recent IELTS exam in Kenya. Below is a sample response that is likely to score Band 8 or above in IELTS. You lost an item while travelling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee. In your letter, – Describe what you lost and how the employee helped you find it – Say how you felt after recovering it – Explain why it was important to you Answer Dear Sir/Madam, I am writing to express my gratitude for the kind and prompt assistance shown to me by one of your employees at the Durban Bus Station regarding an issue that I faced after an intercity trip on one of your buses. About an… Read More »IELTS Letter, topic: writing to thank a bus company employee for helping you